Privacy Policy fi88

1. Introduction

Fi88 (hereinafter referred to as "we", "the platform", or "fi88") is committed to protecting the privacy of all users who use the website fi 88.ad. This Privacy Policy document clearly explains how we collect, store, use, and protect your personal information when you register or use our services.

By using the fi88 platform, you agree to the data protection practices described in this policy. If you do not agree, please stop using our platform. This policy applies to all registered users as well as general visitors to the fi88 website.

2. Data We Collect

Fi88 collects your personal information only for legitimate purposes necessary to provide you with a safe and efficient service. The types of data we collect are as follows:

3. How We Use Your Data

The information we collect is used solely for the stated purposes and will not be misused or handled unlawfully. The following outlines how your data is used:

• To process account registration and carry out mandatory identity verification (KYC).
• To securely process deposits, withdrawals, and other financial transactions.
• To provide customer support and respond to your enquiries efficiently.
• To send important notifications related to your account, promotions, and service updates.
• To prevent fraudulent activity, money laundering, and platform abuse.
• To conduct internal analysis to improve game quality and user experience.
• To comply with legal obligations and the requirements of relevant regulatory authorities.
• To send relevant promotional offers — you may unsubscribe at any time.

4. Data Sharing with Third Parties

Fi88 respects your privacy and will not sell or rent your personal data to any external party for marketing purposes. However, in certain situations, we may need to share your information with:

• Payment Service Providers: To securely process your deposit and withdrawal transactions.
• KYC Verification Service Providers: Licensed third parties that assist us in verifying user identities.
• Game Providers: Minimum technical information required to ensure smooth gameplay.
• Competent Authorities: When required by Malaysian law or a valid court order.
• Technology Partners: Cloud and security service providers bound by strict confidentiality agreements.

All third parties involved are required to comply with data protection standards equal to or higher than those practiced by fi88. We do not permit any party to use your data for purposes other than those agreed upon.

5. Data Security

Fi88 continuously invests in cybersecurity infrastructure to ensure your data remains protected at all times. Our security measures include:

• End-to-end data encryption using TLS 1.3 protocol and AES-256 encryption for stored data.
• Two-factor authentication (2FA) is available for all user accounts as an added layer of security.
• 24/7 monitoring by our cybersecurity team to detect and respond to threats in real time.
• Regular security audits by certified independent third parties to identify and address any vulnerabilities.
• Strict access controls — only authorised staff may access sensitive user data.
• Automatic data backups stored across multiple locations to ensure service continuity.

6. Cookies & Tracking Technologies

Fi88 uses cookies and similar tracking technologies to enhance the user experience on our platform. Cookies are small text files stored in your web browser. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login sessions and security. Cannot be disabled.
• Performance Cookies: To collect information on how you use our website for improvement purposes — no personal information is linked.
• Functional Cookies: To save your preferences such as language and display settings for ease of use.
• Analytics Cookies: To help us understand platform usage patterns in aggregate, anonymised form.

You can manage or delete cookies through your web browser settings. Please note that disabling certain cookies may affect some features on the fi88 platform.

7. Your Rights as a User

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding the personal data we hold:

• Right of Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete data.
• Right to Erasure: Under certain circumstances, you may request the deletion of your personal data from our systems.
• Right to Object: You have the right to object to the processing of your data for direct marketing purposes.
• Right to Restriction: You may request a restriction on the processing of your data in certain situations.
• Right to Portability: You have the right to receive your data in a machine-readable format for transfer to another service.

8. Data Retention Period

Fi88 retains your personal data only for as long as necessary to fulfil the purpose of collection or as required by law. Generally:

• Active account data is retained for as long as your account remains active on the fi88 platform.
• Financial transaction records are retained for a minimum of 7 years to comply with Malaysia's financial and tax regulations.
• Customer support communication data is retained for 3 years after the case is resolved.
• After account closure, personal data will be deleted or anonymized within 90 days, unless a longer retention period is required by law.

9. Links to Third-Party Sites

The fi88 platform may contain links to third-party websites or services. This Privacy Policy applies to the fi88 platform only. We are not responsible for the privacy practices or content of any third-party websites. You are encouraged to read the privacy policy of any third-party website you visit.

10. Child Protection

Fi88 services are exclusively for users aged 18 and above. We do not knowingly collect any personal information from individuals under the age of 18. Should we discover that data has been collected from a minor, we will take immediate action to delete that data and close the relevant account.

If you believe your child has registered an account at fi88, please contact us immediately via our support email.

11. Changes to the Privacy Policy

Fi88 reserves the right to modify this Privacy Policy at any time to reflect changes in our services, legal requirements, or industry best practices. Any changes will take effect upon publication on this website with an updated revision date.

For significant changes, we will notify you via your registered email or in-platform notification at least 7 days before the changes take effect. Continued use of the fi88 platform after the effective date constitutes full acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or wish to exercise your rights regarding this Privacy Policy, please contact the fi88 Data Protection Officer via:

• Email: [email protected]
• General Support Email: [email protected]
• Response Time: Within 3–5 working days
• Operating Hours: 24 hours a day, 7 days a week

You may also refer to the FAQ us for FAQs or contact the support team directly via the live chat feature on the platform.